ULTIMATE Internet Access Email Abuse

Email Abuse

To report unwanted, abusive or fraudulent e-mail, you must include the complete, unedited content of the e-mail message in question, along with the full, unedited message headers. E-mail programs often display short headers. To find out how to display the full headers, please consult your e-mail program's help system, or view the instructions detailed below.

Note: We recommend not replying to "Remove me from this list" addresses, as this only confirms that your e-mail address is active and may direct more unwanted e-mail to your account. Also, be wary of clicking a URL embedded in an unsolicited message, as this may reveal your UIA e-mail address to that Web site or cause other negative consequences.

HOW TO LESSEN YOUR CHANCES OF BEING SPAMMED:

If you avoid the practices below, you can reduce your chances of receiving spam. List brokers and sometimes individual spammers use a variety of tools and techniques to grab e-mail addresses wherever they may appear online.

Avoid the following practices:

Posting to an on-line service or any Internet bulletin board.
Posting in a usenet newsgroup or mailing list.
Spending time in chat rooms or an online service that displays your address.
Including yourself in an unprotected online service's member directory that displays your e-mail address.
Replying to unsolicited e-mail with a remove request. This only validates to a spammer that your address is current.

SPAM FILTERS

We recommend the following anti-spam software utilities, and will be happy to help you set up and configure the programs for your email account.

Windows Platform	Apple Platform (OSX)
Mail Washer	Already built in
Spam Pal

How to Show Full Headers in Outlook Express

The following instructions are for displaying and forwarding the full headers of a message using Outlook Express 4 and 5

With the keyboard:
1. CTRL-F3 (Message Source Window)
2. CTRL-A (select all)
3. CTRL-C (copy)
4. ALT-F4 (close)

With the mouse:
1. Click the email message
2. Click the "File" menu
3. Click "Properties"
4. Click the "Details" tab
5. Click "Message Source"
6. Copy and paste everything from this window

How to Show Full Headers in Outlook 97

The following instructions are for displaying and forwarding the full headers of a message using Outlook 97:

*NOTE: You may need the "Internet Mail Enhancement Patch" to be able to display the full headers of an email message. This update for Outlook 97 is available here:

http://office.microsoft.com/downloads/9798/outlimep.aspx
This update is also included in the Office 97 Service Release 1:

http://office.microsoft.com/Assistance/9798/sr1fact.aspx

The following instructions are for displaying and forwarding the full headers of a message using Outlook 97:

Startup Outlook 97 and double click the message to get it in its own window.

Go to the "View" menu and select "Options."

Right click in the box that contains the full headers and choose "Select All."

Right click again in the same box and choose "Copy."

Create a new message and paste the copied text into the body of the message.

Fill in the address in the "To:" field as well as the subject, then send the message.

How to Show Full Headers in Outlook 2000

The following instructions are for displaying and forwarding the full headers of a message using Outlook 2000:

Startup Outlook 2000 and double click the message to get it in its own window.

Go to the "View" menu and select "Options."

Right click in the "Internet Headers" box and choose "Select All."

Right click again in the "Internet Headers" box and choose "Copy."

Create a new message and paste the copied text into the body of the message.

Fill in the address in the "To:" field as well as the subject, then send the message.

How to Show Full Headers in Netscape Mail

The following instructions are for displaying and forwarding the full headers of a message using Netscape, all versions:

Startup Netscape and select the message.

Go to the "View" menu, then select "Page Source."

Highlight and copy the contents of the window (Ctrl-A, then Ctrl-C in windows, command+A, then command+C on a Mac).

Create a new email message and paste the contents into the body of the message.

Fill in the address in the "To:" field as well as the subject, then send the message.

How to Show Full Headers in Eudora

The following instructions are for displaying and forwarding the full headers of a message using Eudora, all versions:

Start up Eudora and open the message.

Click on the "blah blah blah" button in the toolbar.

Click the forward button or choose "Forward" from the "Message" menu.

Fill in the address in the "To:" field as well as the subject, then send the message.

How to Show Full Headers in Entourage 2001

The following instructions are for displaying and forwarding the full headers of a message using Entourage 2001 (Office 2001 Macintosh):

Open the message in its own window in Entourage by double clicking it.

Go to the "View" menu and select "Source"

A window will open with the full headers of the message.

Go to the "Edit" menu and choose "Select All."

Go back to the "Edit" menu and choose "Copy."

Create a new message in Entourage, click in the body of the message, go to the "Edit" menu and select "Paste."

Fill in the desired address in the "To:", the subject, and then click "Send Now."