Technical Support Specialist (Entry level position) (Ontario, Ca)
GENERAL PURPOSE OF THE POSITION:
This position is part of the TIER I team and is responsible for supporting our customer's needs including but not
limited to internet connectivity, Dial up and DSL set-up, modem troubleshooting, email issues,
level one firewall troubleshooting, resolving basic billing inquiries, etc.
*Applicant must be able to work mornings and weekends*
Duties:
- Assist customers in troubleshooting technical problems.
- Update client records and database while providing outstanding service.
- Provide outstanding service to new and existing Internet customers via telephone and email.
- Configure and support dial-up networking, wireless service, and DSL products.
- Diagnose, resolve, escalate critical technical issues to Tier II and Senior Sys Admin Staff.
Education and Experience:
- High school diploma required, some college is a plus.
- Minimum of at least 1 year of related experience.
- The desire for learning new skills and the ability to work independently and as a team are critical in this position.
Knowledge, Skills, and Abilities:
- Candidate will be able to manage multiple tasks.
- Must be able to set priorities and create problem-solving solutions.
- Have strong Windows and/or Macintosh OS experience.
- Experience in configuring and using Internet services.
- Professional telephone and communication skills required.
- Candidate must have working knowledge in MS Word and Excel.
- Experienced in using Internet Explorer, Netscape and or one or more Internet mail programs (i.e., Outlook Express, Eudora).
- Candidate will have basic technical and troubleshooting knowledge and great customer service skills.
- Previous work experience with an ISP, desirable but not required.
- Must be articulate and project an up-beat and friendly personality on the telephone.
Physical Requirements:
- Constant computer typing and mousing.
Near constant sitting at workstation.
Near constant use of telephone with or without headset.
If you have the enthusiasm, the skills mentioned above and you enjoy working in a dynamic work environment where you can make a difference then this job may be right for you. Apply now and join our professional team in a casual, fun and friendly work environment.
Please send resume with salary history to jobs@uia.net or fax to 909-605-2900 to be considered for any of these positions.
UIA offers an attractive health, dental & Vision program, life insurance, paid vacation time, and substantial discounts on our internet products and services.
ULTIMATE Internet Access, Inc is an Equal Opportunity Employer.
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ULTIMATE
Internet Access is always looking for qualified persons to
add to our growing staff. If you wish to apply, please submit
your resume via E-mail to 