What hardware does UIA use? – answer »

What hardware does UIA use?
UIA uses Dell hardware. Dell has a reputation for just the right mix of reliability and price. While it is true that an ISM can be built in just a matter of minutes onto replacement hardware, it is still important that your users experience the highest possible up-times.   « hide

Can the ISM be interconnected to other ISM's over a permanent VPN tunnel? – answer »

Can the ISM be interconnected to other ISM's over a permanent VPN tunnel?
Yes, up to 1024 connections are possible at each node. It's a perfect solution for multi-location businesses that may have a variety of different connectivity flavors at each location.   « hide

Does the anti-spam feature really work? – answer »

Does the anti-spam feature really work?
Yes it does. Anywhere from 89% to 95% of spam is stopped at the server, on par with many much more expensive solutions.   « hide

How long does it take to configure an ISM? – answer »

How long does it take to configure an ISM?
After the profile has been made using the web interface, configuring a new ISM takes just minutes.   « hide

Is the ISM hardware or software based? – answer »

Is the ISM hardware or software based?
The ISM is hardware based and so resides on a separate machine between the Internet and the LAN.   « hide

Does ISM provide NAT (Network Address Translation), and if so, can it do both static and dynamic NAT? – answer »

Does ISM provide NAT (Network Address Translation), and if so, can it do both static and dynamic NAT?
Yes, the ISM supports both static and dynamic NAT.   « hide

Does ISM support / require multiple interfaces on firewall? – answer »

Does ISM support / require multiple interfaces on firewall?
The ISM needs at least one outside and one inside interface. It can support up to 255 interfaces in fact, but in reality the number of interfaces are determined by the hardware. Each interface or DMZ can have its own set of rules.   « hide

How are ICMP packets handled by default? How are they enabled or disabled from traversing the firewall? – answer »

How are ICMP packets handled by default? How are they enabled or disabled from traversing the firewall?
By default ICMP packets of type 8 and 13 (ping) are allowed up and to the ISM. However, each ISM is a customized installation so any ICMP policy can be changed or initiated at any time.   « hide

How does the GUI connect and communicate with the firewall? – answer »

How does the GUI connect and communicate with the firewall?
The GUI is a web based server that is ON the firewall (ISM). Only IP's that are determined by the end customer security policy are allowed to even view the authentication page.   « hide

Is the HTTP/Proxy service based on Apache? – answer »

Is the HTTP/Proxy service based on Apache?
No, but it does use another open source application called Squid.   « hide

How is log file rotation handled? – answer »

How is log file rotation handled?
Log files are rotated every night, there are a total of 7 days worth of log files on the ISM at any given time. Hack attempts however are archived for three months.   « hide

How are rulebase change control, backup and recovery handled? In other words, what happens if a change is made that causes something to break...how do I revert back to a previous rulebase? – answer »

How are rulebase change control, backup and recovery handled? In other words, what happens if a change is made that causes something to break...how do I revert back to a previous rulebase?
UIA makes all the rule changes. Each change is backed up to a central server. UIA can restore back to any time and date that a rule was changed. UIA keeps a complete revision history of all configuration changes.   « hide

How do my employees get support? – answer »

How do my employees get support?
End-users will contact a UIA ISM administrator directly. UIA does all support live and on the spot. UIA acts as the security department for your company.   « hide

Does UIA do regular rule maintenance? If a user need a port opened how is this done? – answer »

Does UIA do regular rule maintenance? If a user need a port opened how is this done?
Yes, UIA does all support live and generally port openings are done with the end-user on the phone.   « hide

Who is responsible for maintaining software updates on the ISM? – answer »

Who is responsible for maintaining software updates on the ISM?
UIA performs all updates. The ISM has an automated update system. All updates are pushed out from UIA to the firewall. The time between a vulnerability or patch announcement and an update to your ISM is very short. Often times it's just a matter of hours. The ISM is not required to reboot after an update. Updates can safely be done during business hours without interrupting service.   « hide