| 1.
How do I change my access number? |
| |
Windows
XP
- Click
the Start Button.
- Go to
Control Panel.
- Go to
Network Connections.
-
Right-click on Dial-up.
- Make
change at next pop-up.
- Close
box to complete.
Windows
95/98
- Double-click
on the My Computer icon.
- Double-click
on the Dial-Up Networking icon.
- Right-click
on the icon you would use to connect to UIA and click Properties.
- Down
at the bottom should be your current number. Delete it and
retype the new number.
Windows
NT 4.0
- Double-click
on the My Computer icon.
- Double-click
on Dial-Up Networking icon.
- To
change the existing number replace the number under the
Phone Number Preview with the new number you were given.
Windows
ME
- Double-click
on the My Computer icon.
- Double-click
on the Dial-Up Networking icon.
- Right-click
on the icon you would use to connect to UIA and click Properties.
- Down
at the bottom should be your current number. Delete it and
retype the new number.
Windows
2000
- Right-click
on the My Computer icon.
- Click
on Properties.
- Double-click
on the icon you use to connect to UIA.
- Click
on the button labeled Properties.
- Under
Phone Number, remove the existing number and enter the new
one.
MacintoshConfigPPP
- Open
the ConfigPPP dialog box.
- Click
on the Config… button.
- Under
Phone num remove the existing number and type in the new
one.
OTPPP
- Open
the OTPPP dialog box.
- In
the Number field, remove the existing number and typing
in the new one.
FreePPP
- Open
the FreePPP setup window.
- Click
on Account.
- Select
the account you use to connect to UIA.
- Click
on the Edit button.
- Under
Phone Number, remove the existing number and replace it
with the new one.
IMAC
- Click
on the Apple Menu.
- Go
down to Control Panels.
- Slide
over and down to Remote Access.
- Under
Number, replace the existing number with the new one.
Note:
Please contact the operator to verify that the new number
is local for you. UIA is not responsible for any long distance
charges incurred by our customers.
[Back]
|
| 2.
Why does my authentication take so long? |
| |
The steps
below are a suggested way of slightly increasing the speed
at which you authenticate with UIA. It is in no way an absolute
fix.
Windows
95
- Double-click
on the My Computer icon.
- Right-click
on the icon used to connect to UIA, and click on Properties.
- Click
on the button labeled Server Types…
- Uncheck
Log on to Network
- Uncheck
NetBEUI and IPX/SPX.
- Click
OK.
Windows
98
- Double-click
on the My Computer icon.
- Double-click
on the Dial-Up Networking icon.
- Right-click
on the icon used to connect to UIA, and click on Properties.
- Click
on the tab up at the top that says Server Types.
- Uncheck
Log on to Network
- Uncheck
NetBEUI and IPX/SPX.
- Click
OK.
Windows
ME
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel icon.
- Click
or Double-click on Dial-Up Networking.
- Right-click
on the icon used to connect to UIA, and click on Properties.
- Click
on the Networking tab at the top.
- Uncheck
NetBEUI and IPX/SPX.
Windows
NT 4.0
- Double-click
on the My Computer icon.
- Double-click
on Dial-Up Networking.
- Click
on the button labeled More.
- Click
on Edit entry and modem properties…
- Click
on the Server tab.
- Uncheck
NetBEUI and IPX/SPX.
[Back]
|
| 3.
How can I configure my computer to automatically dial? |
| |
Windows
XP
- Click
the Start Button.
- Go to
Control Panel.
- Go to
Internet Options.
- Click
on the Connection tab.
- Check
the box that reads "Always dial my default connection."
- Click
OK.
Windows
95/98/ME/NT4.0/2000
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel.
- Double-click
on Internet Options.
- Click
on the Connections tab up at the top.
- In
the large box should be listed the connection used to dial
up to UIA.
- Just
below it should be three radio buttons, the last of which
is Always Dial My Default Connection.
- Click
on the circle next to this option.
- Click
OK.
- Now
your computer will dial automatically whenever you open
a web browser or mail client.
IMac
- Click
on the Apple Menu.
- Click
on Control Panels.
- Slide
over and down and click on Remote Access.
- Click
on the Options button.
- Click
on the Protocol tab.
- Click
on the box next to Connect automatically when starting TCP/IP
applications.
- Now
your computer will dial automatically whenever you open
a web browser or mail client.
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| 4.
How do I find out what type of modem I have? |
| |
Windows
95/98/ME/NT4.0
- Double-click
on the My Computer icon.
- Double-click
on Control Panel.
- Double-click
on Modems.
- What
is listed in the box is the modem(s) you have installed
on your computer.
Windows
2000
- Double-click
on the My Computer icon.
- Double-click
on Control Panel.
- Double-click
on Phone and Modem Options.
- Click
on the Modems tab up at the top.
- What
is listed in the box is the modem(s) you have installed
on your computer.
IMac
- Click
on the Apple Menu
- Click
on Control Panels
- Slide
over and down, click on Modem.
- Under
Setup, and next to Modem, is the modem you have installed
on your computer.
[Back]
|
|
5.
What is the news server for UIA?
|
| |
The
news server for UIA is: news.uia.net
You do
not need to authenticate to access the news server. The only
restriction is that you need to be dialed up with UIA in order
to use the news server. You can access this news server through
any major news or mail client including Outlook Express.
Outlook
Express 5.0
- In
the Display name text box, type your name.
- Click
the Next button.
- In
the E-mail address text box, type your e-mail address (for
example, username@uia.net)
- Click
the Next button.
- In
the News (NNTP) server text box, type news.uia.net
- Click
the Next button.
- Click
the Finish button.
[Back]
|
| 6.
My company requires me to dial a 9 to get an outside line. How
do I configure my computer to do that? |
| |
Windows
XP
- Click
the Start Button.
- Go to
Control Panel.
- Go to
Phone and Modem Options.
-
Choose Dialing Rules.
- Click
on Edit.
-
Select box for "dial 9 first."
- Enter
9.
- Click
apply
- Click
OK to complete.
Windows
95/98/NT4.0/ME
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel.
- Double-click
on the Modems icon.
- Click
on the Dialing Properties icon.
- Under
"To access an outside line…" enter in the
appropriate number in the appropriate field.
Windows
2000
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel.
- Double-click
on Phone and Modem Options.
- Click
on the location from which you dial, and then click Edit.
- Under
"When dialing from this location use the following
rules:" enter in the appropriate number in the appropriate
field.
IMac
- Click
on the Apple Menu.
- Click
on Control Panels.
- Click
on Remote Access.
- In
front of the phone number, enter the number required to
dial an outside line followed by a comma.
[Back]
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| 7.
I have call waiting installed on my phone. How do I disable
if before dialing out? |
| |
Note:
Before completing the following steps, please be sure to contact
your phone company to find out the necessary number(s) that
must be entered as each company may have a different procedure.
Windows
XP
- Click
the Start Button.
- Go to
Control Panel.
- Go to
Phone and Modem Options.
-
Select your location.
- Click
Edit.
-
Select box that reads "To disable call waiting."
- Click
apply to close.
Windows
95/98/NT4.0/ME
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel.
- Double-click
on the Modems icon.
- Click
on the Dialing Properties icon.
- Under
"To access an outside line…" enter in the
appropriate number in the appropriate field.
Windows
2000
- Double-click
on the My Computer icon.
- Double-click
on the Control Panel.
- Double-click
on Phone and Modem Options.
- Click
on the location from which you dial, and then click Edit.
- Under
"When dialing from this location use the following
rules:" enter in the appropriate number in the appropriate
field.
IMac
- Click
on the Apple Menu.
- Click
on Control Panels.
- Click
on Remote Access.
- In
front of the phone number, enter the number required to
dial an outside line followed by a comma.
[Back]
|
| 8.
How do I configure my mail client? |
| |
Outlook
Express 5.0 - Configure Mail Settings
- In
the Display name text box, type your name.
- Click
the Next button.
- Select
I already have an e-mail address that I'd like to use.
- In
the E-mail address text box, type your e-mail address (for
example, username@uia.net)
- Click
the Next button.
- In
the Incoming mail (POP3, IMAP or HTTP) server text box,
type mail.uia.net.
- In
the Outgoing mail (SMTP) server text box, type mail.uia.net.
- Click
the Next button.
- In
the Account name text box, type your username from UIA.
- In
the Password text box, type your password from UIA.
- Check
Remember password, if desired.
- Click
the Next button.
- Click
the Finish button.
Netscape
- Click
the Start button.
- From
the Start menu, point to Netscape Communicator and choose
Netscape Navigator.
- From
the menu bar, click Edit and choose Preferences.
- From
Mail & Groups click the Identity link.
- In
the Full Name text box, type your name.
- In
the Email Address text box, type your email address: username@uia.net
- From
Mail & Groups click the Mail Server link.
- In
the Mail server username text box, type your username.
- In
the Outgoing mail [SMTP] server text box, type mail.uia.net
- In
the Incoming Mail Server text box, type mail.uia.net
- Select
POP3 (messages and folders are kept locally, on the hard
disk)
- Click
the OK button to close the window.
Eudora
Light
- Click
on Tools
- Click
on Options
- On
the left, click Hosts
- For
POP Account, enter your email address
- For
SMTP enter mail.uia.net
Outlook
97/2000/XP
For
Microsoft Outlook 97, 2000 or XP, please contact UIA Tech Support at (800)
982-6898. One of our techs would be happy to walk you through
the configuration.
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| 9.
Does UIA support WebTV or WAP? |
| |
ULTIMATE
Internet Access, Inc. does support WebTV. We can provide an
access number in order to connect; unfortunately we cannot
provide any technical support. Please contact your WebTV provider
for technical support in regards to the hardware or software
installation.
ULTIMATE
Internet Access, Inc. does support WAP, Wireless Application
Protocol, as long as it uses IP, Internet Protocol. If your
WAP hardware supports something other than IP, then we do
not provide access. Please consult your documentation for
information about what protocol your WAP device supports.
[Back]
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| 10.
Why do I get disconnected from the Internet? |
| |
This can
be caused by many different things. Poor quality phone lines,
modem drivers, modem quality/brand, access number and software
settings are among some of the leading causes of getting disconnected.
The following solution can help resolve this problem:
Windows
95/98/NT4.0/2000
- Double
click on the My Computer icon.
- Double
click on Control Panel
- Double
click on the icon that says Internet Options
- Click
on the Connections tab
- Click
on the Settings button
- To
the right of the Password field, click on Advanced
- Uncheck
the option that says "Disconnect if Idle for 20 Minutes"
IMac
- Click
on the Apple menu
- Click
on Control Panels
- Click
on Remote Access
- Click
on the Options button
- Click
on the Connection tab
- Uncheck
"Disconnect if Idle for 10 Minutes"
[Back]
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| 11.
How do I change my start page? |
| |
The start
page is the first page you see when you start up your Internet
application. It is your choice which page you wish to view
initially. The following steps will allow you to change your
home page.
Internet
Explorer
- Click
on Tools
- Click
on Internet Options
- In
the top field type in the address you would like to have
for your home page.
- You
can also click on Use Current to use the page you currently
have displayed as your start page.
Netscape
Navigator
- Click
Edit
- Click
Preferences
- Click
on Navigator
- Next
to Location on the right enter the page you would like to
use for your home page.
[Back]
|
|
12.
How can I reduce the amount of SPAM I receive? |
| |
The
servers at UIA are programmed to block the most flagrant SPAM
servers. However, it is strongly suggested that you download a
free spam filter and enable it to filter spam right on your
system. Then, you can be more specific and tailor the filter
to satisfy your requirements. Click
here to go to the spam filter page.
[Back]
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|
13.
Can I update my credit card online? |
| |
Yes, there is a secure page where you can change any of the information about your credit card. Click here.
[Back]
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ULTIMATE
Internet Access is always looking for qualified persons to
add to our growing staff. If you wish to apply, please submit
your resume via E-mail to 