Employment

Tier I Tech Support
Technical Support Specialist (Entry Level Position)

GENERAL PURPOSE OF THE POSITION: This position is part of the TIER I team and is responsible for supporting our customer's needs including but not limited to internet connectivity, Dial up and DSL set-up, modem troubleshooting, email issues, level one firewall troubleshooting, resolving basic billing inquiries, etc.

*Applicant must be able to work mornings and weekends*

Duties

• Assist customers in troubleshooting technical problems.
• Update client records and database while providing outstanding service.
• Provide outstanding service to new and existing Internet customers via telephone and email.
• Configure and support dial-up networking, wireless service, and DSL products.
• Diagnose, resolve, escalate critical technical issues to Tier II and Senior Sys Admin Staff.

Qualifications

Education and Experience:

High school diploma required, some college is a plus. Minimum of at least 1 year of related experience.

The desire for learning new skills and the ability to work independently and as a team are critical in this position.

 

Knowledge, Skills, and Abilities:

• Candidate will be able to manage multiple tasks
• Must be able to set priorities and create problem-solving solutions
• Have strong Windows and/or Macintosh OS experience
• Experience in configuring and using Internet services
• Professional telephone and communication skills required
• Candidate must have working knowledge in MS Word and Excel
• Experienced in using Internet Explorer, Netscape and or one or more
• Internet mail programs (i.e., Outlook Express, Eudora)
• Candidate will have basic technical and troubleshooting knowledge and great customer service skills
• Previous work experience with an ISP, desirable but not required
• Must be articulate and project an up-beat and friendly personality on the telephone

Physical Requirements:

• Constant computer typing and mousing
• Near constant sitting at workstation
• Near constant use of telephone with or without headset

If you have the enthusiasm, the skills mentioned above and you enjoy working in a dynamic work environment where you can make a difference then this job may be right for you. Apply now and join our professional team in a casual, fun and friendly work environment. Please send resume with salary history to jobs@uia.net or fax to 909-605-2900 to be considered for this position.