Ultimate Internet Access, Inc. (“UIA”) collects and uses customer information to provide, bill, and support internet and voice service. This policy applies to uia.net and to information collected when you inquire about, order, or use the service.
A material change to this policy will be posted on this page.
Information we collect:
- Name, service address, billing address, email address, and telephone numbers, for billing and customer service.
- Account and network information required to install, operate, and troubleshoot the circuit you ordered.
- For hosted voice service, call records and related account information used to provide and bill that service.
UIA does not sell customer information.
Payments: Card payments are processed through UIA’s secure payment portal. Card numbers are encrypted in transit and at rest on the portal. UIA personnel cannot view or store the full card number. UIA may retain a payment token, the last four digits, the expiration date, and the transaction result in order to bill the account and respond to billing inquiries. The portal provider processes the charge and maintains the card data under its own security terms. The payment portal uses encryption; a secure page shows “https” at the beginning of the address and a lock icon in the browser.
Website: Information submitted on a UIA website to request or order service is provided by you. UIA uses it to respond to the request and, if you become a customer, to establish the account. UIA does not allow third parties to collect information about your activity on our website for their own use. UIA does not respond to browser Do Not Track signals.
Access and disclosure: Customer databases are not publicly accessible and are protected by managed firewalls. Access is limited to employees who require the information for a specific function, such as billing or customer service. Systems that store this information are maintained in a secure environment.
UIA does not disclose information about current or prospective customers to a third party, except:
- To the secure payment portal, to process a payment you have authorized.
- To troubleshoot a specific problem you have reported, limited to the information required for that problem.
- To comply with a subpoena or other lawful order. Depending on the terms of the order, UIA may be required to produce the information without notice to you.
Voice call records are used to provide and bill hosted voice service. UIA does not use them for marketing without your consent.
Your choices: To review or correct the information we hold for your account, email billing@uia.net. To opt out of marketing communications, email that address or call the telephone number below. Service and billing notices for an active account are not marketing communications and are not affected by an opt-out.
Contact: If you believe UIA is not complying with this policy, call (800) 982-6898 or email privacy@uia.net.